Installation and Troubleshooting

By default Metadata CC will installed through on the Creative Cloud app. It may happen, however, that this does not work. If you have problems installing you can find a tutorial here. Please follow this tutorial step by step.

A) Installation with the Creative Cloud App

 

  1. For Metadata CC Lite:
    1. Click here: https://www.adobeexchange.com/creativecloud.details.14827.html
    2. Click on the blue button “Free” (if not already done)
    3. After a few seconds Metadata CC Lite should be installed automatically through the Creative Cloud App. If the installation is successful you will receive the notice “You have installed the Add-on Metadata CC Lite”.
      If you don’t receive this notice please check that:
      • The Creative Cloud App is running
      Synchronisation is turned on. To do this click in the Creative Cloud App on the 3 dots on the upper right corner and click on “Preferences”. Change to the tab “Creative Cloud” and then to “Files”.
    4. Restart Photoshop. You can find the Panel here: „Window“ -> „Extensions“ -> „Metadata CC Lite“.
      Note:
      Already installed extensions can be uninstalled/installed at https://www.adobeexchange.com/my-exchange.html

  2.  For Metadata CC Pro:
    1. Click here: https://www.adobeexchange.com/creativecloud.details.14701.html
    2. Click on the blue “Buy” button and make the purchase (if not already done)
    3. After a few seconds Metadata CC Pro should be installed automatically through the Creative Cloud App. If the installation is successful you will receive the notice “You have installed the Add-on Metadata CC Pro”.
      If you don’t receive this notice please check that:
      • The Creative Cloud App is running
      Synchronisation is turned on. To do this click in the Creative Cloud App on the 3 dots on the upper right corner and click on “Preferences”. Change to the tab “Creative Cloud” and then to “Files”.
    4. Restart Photoshop. You can find the Panel here: „Window“ -> „Extensions“ -> „Metadata CC Pro“.
      Note: Already installed extensions can be uninstalled/installed at https://www.adobeexchange.com/my-exchange.html

If the installation doesn’t work via the Creative Cloud App, continue with the instructions below

B) Installation with Anastasiy's Extension Manager (Only if step A doesn't work)
  1. For Metadata CC Lite:
    1. Click here: https://www.adobeexchange.com/creativecloud.details.14827.html
    2. Click on the blue “Free” button (if not already done)
    3. If the automatic installation through the Creative Cloud App isn’t successful click on “Download/Install another way”
    4. Click on “Download Metadata LITE for Adobe Photoshop CC”. This will let you download the zxp-file. Click on “Download Anastasiy’s Extension Manager” and download the tool.
    5. In Anastasiy’s Extension Manager click on “Install” in the left upper corner and choose the zxp-file that you downloaded before.
    6. Restart Photoshop. You can find the Panel here: „Window“ -> „Extensions“ -> „Metadata CC Lite“.

  2. For Metadata CC Pro:
    1. Click here: https://www.adobeexchange.com/creativecloud.details.14701.html
    2. Purchase the product (if not already done)
    3. Follow step 3 to 7 from “For Metadata CC Lite”

If you have still problems please contact me with the contact form.